FAQ - Survey
Why would I need an online survey tool?
The Survey tool helps you collect data about areas of interest from multiple groups of people. From customer satisfaction to service user feedback, surveys can help you pinpoint the areas of your business that require management. They are also a great tool for collecting opinions on matters of interest and finding out what the public think on particular topics of interest.
How Do I Create a Survey?
Add the survey tab to your main panel and go to the dashboard. As with all the tools on the platform, you first click the Create Project button enter the name for your project, then click Next and you can continue from there. You can now choose and edit your preferred template, pick a background image, edit your title, create the required fields and move on to publishing. You can then distribute your survey directly through email and also get a web link for the survey.
What happens when a survey is completed?
All Buzz Portal surveys have their results tracked so you can analyse the important data that is collected. Surveys allow you to make informed management decisions and act based on your pool of responders.
How can I distribute my survey?
In our experience the best method for distributing your survey is to place the survey in a multitude of forms. This can be by sending it out in your email campaign, posting to your website and using the array of social media sites your user base engage with.
The easier it is to find and complete the survey, the more responses you will receive which in turn means more data to analyse.
Is there reporting available for my survey?
As with all our tools there is a robust reporting mechanism in the survey channel. All Buzz Portal surveys have their results tracked so you can analyse the important data that is collected. Surveys allow you to make informed management decisions and act based on your pool of responders.
If your survey was emailed then there are many reporting details provided including; which contact list(s) were used in the survey, the number of messages that have been sent, and how many of the messages were opened. You can also see how many people clicked on your links. .
Can I Use My Own Custom Logo in the Survey?
Yes, you can upload your logo during the creation of your survey in order to bring some brand recognition to your survey.
Can I have multiple pages for my survey?
Yes you can. We appreciate every survey will differ with certain questions needing to be grouped together and you may not want your reader to scroll for long periods to work their way around the survey so our platform allows you to create single or multi page surveys.
Can I limit the number of participants in my survey?
Yes, this is a great feature allowing you to limit the responses to fit in with your survey brief and this can be achieved during the survey creation process.
Can I customise different elements of my Survey using HTML?
Yes, whilst creating your survey you can theme and style your content using the HTML editor or upload your own HTML code into the editor using the Source button.
How can I distribute my survey?
You can distribute your survey directly through email and also get a web link for the survey to use on your website. . When sending the survey through an email message, the recipient will see a link which leads directly to the survey where they can start completing straight away.
What is a captcha form?
A CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is an app that tests whether or not the user is human. The use of this on our surveys helps you to confirm the survey was completed by a person and not an automated program. This helps you determine the quality of the responses you have received. You can add CAPTCHA to your survey during the creation process.
Can I add any introduction and conclusion message to my survey?
Yes, you can add both of these during the creation process and customise the names to be more appropriate such as a Welcome message and Thank-you message.
What are the different types of survey questions I can create?
Our Survey tool allows you to create a number of questions and a number of responses. The following list outlines the 10 options which cover whatever you require to create the perfect survey.
2. Address Information
4. Text Answer (open ended)
5. Info Box – You can add your own content to the survey
6. Matrix Responses – Respondents can rate a question between 1 and 5
7. Page Break – Split up the survey into multiple pages
8. Paragraph – Respondents can use a paragraph to complete the answer
9. Multiple Choice – Add a multiple choice question
10. Select One – A question that involves selecting only one answer from a list